FAQs

Where will I be picked up from?

We will pick you up from your accommodation or specified address. Local pick up (within a 50km radius of Seymour) is included in the price tour.

How long will the tour take?

For local pick up, our half day tours generally start at 10:30am and finish at approximately 3:30pm. Our full day tours are usually from 9:30am until 5:30pm.

What does the booking process look like?

A booking enquiry can be made by phone, email or via our website. Once we have spoken to you and you have decided to proceed, an invoice will be sent via email asking for a deposit to secure the date of your tour (options for credit card or bank transfer). After payment is received, we plan your tour (using information gathered from our initial discussion), book in the venues for your tour and prepare a detailed itinerary. The balance is due the week before your tour.

Can we consume alcohol in the vehicle?

Due to Victorian Police rules and RSA any person caught without a seatbelt and/or drinking alcohol on the bus will be fined in accordance with the law. Don’t worry though, there will be ample opportunities for you to drink at the licensed cellar doors and plenty to take home with you.

Which wineries or venues will we be visiting?

Depending on the type of tour and the date you have chosen, we will compile a personalised itinerary for you based upon what we consider the best venues that are available for your group size as well as what venues are available for group bookings on that particular day. Some of the small boutique wineries open “by appointment only” or just on weekends.

Can I make changes to the set itinerary?

Yes, if you are not completely content with the venues we have chosen, then please let us know as soon as possible so that we can discuss alternative venues and amend the itinerary.

Do you charge a deposit and what is your cancellation policy?

Yes, to secure your preferred date we ask for a deposit of $250. This is a minimum payment to finalise your booking. Full payment is required a week before your tour.

Our cancellation policy is as follows:

- Cancellations after a deposit has been paid but outside 1 week of the tour, will be offered a refund (less a modest administration charge of $20pp and any tasting fees pre-paid for your tour by us).

-  Cancellations inside 7 to 3 days of the tour will incur a $50 per person cancellation fee plus any tasting fees pre-paid for your tour by us (the remainder of the balance for that individual will be refunded)

- No refund if the cancellation is received within 48 hours of tour starting time.

How many passengers can you take in your vehicle and do you have a minimum number of people required to book?

We have 2 vehicles; an 8 seater Toyota Granvia (7 passengers) and a 12 seater (11 passengers) Toyota Hi-Ace. Tours for 2 people are available weekdays only and pick up outside the local area are only for groups of 4+ people. We can accommodate larger groups (12+) upon request.

What towns are considered local pick up and included in the tour price?

Local (included) – Seymour, Avenel, Nagambie, Kirwans Bridge, Murchison, Trawool, Yea, Trawool, Tallarook, Broadford, Kilmore, Wandong, Puckapunyal, Heathcote

Outside 40km (additional charge and minimum 4 people) – Bendigo, Euroa, Shepparton, Wallan, Craigieburn

Are you drivers and vehicles accredited?

Our tour guides are all fully accredited with Commercial Passenger Vehicles Victoria (CPVV). This certificate ensures they have been police checked, had a traffic history check and undergone a medical assessment. Our vehicles are registered with CPVV’s and our Toyota Hi-Ace has a Bus Safety Accreditation certificate with Safe Transport Victoria. Our vehicles are therefore maintained to the highest safety management standard so you can enjoy your tour knowing your transport has been specially equipped for your comfort, style and safety.